How can I request a refund?įor purchases marked “self-refundable”, you can refund the item online by yourself. In addition, you may not be eligible for refunds if Epic determines that you are abusing the refund policy. You will not be eligible for refunds for games or products from which you have been banned or for which you have otherwise violated the terms of service. Products that include virtual currency or other consumables and products or games that are marked as “non-refundable” are not eligible for refund. However, you must have less than 2 hours of runtime on record. Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. If the game is eligible for a self-service refund, please click the “Refund” button to start the refund process. Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. Epic cannot provide refunds for purchases made outside of the Epic Games Store.įor purchases marked “self-refundable”, you can refund the item online by yourself. Also, most in-app purchases are non-refundable. Products that include virtual currency or other consumables are marked “non-refundable” and are not eligible for refund. If a game or product is marked as 'non-refundable', then it is not eligible for a refund. Games and products you purchase through the Epic Games Store are generally eligible for a refund.

What types of products can I return for a refund? Below you’ll find all the info on what you can refund, when you can refund, and how to begin the process.

If you’ve recently made a purchase through the Epic Games Store and want a refund, you’re in the right place. Don’t like what you bought? Read on for how to return your purchase for a refund.

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